Please provide detailed information on your System and Services.
We have provided comprehensive information on the website on every aspect of the system, our services and prices. Please spare some time to go through it. If you have a question that has not been covered here, we would be glad to answer.
Not just a demo, before you subscribe, you can try out the System for free to perform a thorough evaluation. But you have to be a Society or Association for us to provide access. Please fill-up the Account Registration Form and submit.
Once your System is setup, we will walk you through all the features and functions using the TeamViewer online screen sharing software. The software is free for clients.
Please send your representative to give a demo at our Society/Association.
Demo, trial, training and support are all provided online with a virtual presence at your place. We are very well organised to do things online which is a better and more efficient way to deliver the services. Instead of two persons sitting physically at an angle and sharing a single computer screen, online screen sharing enables two or more interactive screens with integrated voice communication. Plus goes a great deal forward enabling us to deliver our services at such a low cost.
What is the difference between the trial and operational systems?
The trial system is a complete setup of a fully operational and live system. Hence functionally there is no difference.
If you submit your member list, you will have all your members entered into the database and can start creating and sending maintenance invoices, make accounting entries, generate reports, hold meetings online, send notices and circulars.
In other words, everything stated in the System Features is implemented. Indeed we commit a lot of resources for you to try out all the features of our System.
How long will it take for our System to be setup?
Accounts are setup and activated in about 24 hours. You can start evaluating the System. Member database setup requires 1-2 working days after we get your member list in an Excel Spreadsheet with the minimum data. Please refer to the Master Member Database for guidance on other data fields. You can have data fields added, edited or removed as required.
Will you provide training to our personnel?
The System is designed for simplicity from the bottom up and any person proficient in the use of PC will be managing it in a matter of hours.
Once your System is setup, we will walk you through all the features and functions using the TeamViewer online screen sharing software.
A comprehensive management guide is provided inside each Society’s/Association’s Portal. In addition, we provide continuous support and hold-hands to enable your personnel to familiarise, learn and master the System.
The Accounting System is designed for those unfamiliar with accounting or bookkeeping. Just enter your member invoicing and expenses, and the System takes care of the rest. In a few clicks you can setup recurring invoices, create one-off charges, receive payments, enter expenses, prepare statements, generate reports, and more.
How is the service delivered?
The service is Web-based and is totally delivered and supported online with communication through (a) our support system (b) by email (c) using TeamViewer screen sharing software, and (d) on telephone.
Personal visits are precluded which doesn’t compromise the service one bit, on the contrary, helps us to provide the service at such a low cost. The TeamViewer software, which is free for clients, makes it as good as our being physically present in your office or home.
Can we outsource Society/Association record keeping to you?
We offer managed services for almost all of your documentation needs that includes accounting data entry and maintaining member records. You can check the details and cost here: Optional Managed Services. It is Coop Manager’s not-for-profit effort to help women work from home, generate income and take care of their families as well.
Does your System sends out SMS notifications?
Unfortunately, no – nor do we plan to implement one. Your email app notifies you of incoming email messages. We see no point in notifying you again through an SMS forcing you to read and archive or delete this message. SMS notifications were useful in the pre-smartphone era when you needed to go to your desktop computer to check mail. Today, you can read email on your mobile device itself. Besides, email app notifications provide a richer and more reliable experience on your mobile device.
At what stage should a Society/Association start using the System?
The best time, of course, is immediately after the Society/Association has been registered and obtained its PAN. While we are not able to provide our services before your Society/Association has received its PAN, you can start anytime afterwards and we will assist you to enter and update your past records both in the portal as well as in the accounting system.
What are the payment terms and methods?
Coop Manager billing for its service charge to Societies or Associations is on an annual pre-payment basis. Payment is to be made by bank transfer.
We need to send paper invoices as well?
Our System has the facility to print almost all the reports and statements including invoices. Society or Association members can also print the invoices they receive electronically.
Is there any service contract or agreement?
Except for the Service Level Agreement there is no other contract or agreement and you are free to cancel the service anytime you wish. With an exception for the first year, we will refund you the amount paid, proportionately, for the remaining period. A backup copy of your data will be provided on cancellation.
What is the best price you can offer us?
The best (and the worst) price is stated here: Service Plans and Pricing. It is uniform, open and transparent. Other than there being separate pricing for small (up to 100 members) and large (more than 100 members) Societies/Associations, they all pay the one and the same price. Any talk on the price, therefore, will be an unproductive conversation.
Terms of Service are located here: Terms and Conditions.